Transhipping is where individuals like yourself buy live creatures from a supplier who is in another country and appoints us to

import them as we hold the necessary licences

 

*Transhipping is not a way to obtain fish cheaper than you would from your local aquatic shops

 

Transhipping enables you to obtain fish that can not be found locally such as rare species or specimen fish for showing or breeding 

 

Why do you need to use a Transhipper?

Fish can not just be sent by an international courier into the UK as there are laws and restriction put in place by our government to regulate what is imported to protect our environment 

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What can we import?

Any species of fish, shrimp, crabs etc that it is legal to own here

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Where can we import from?

We have regular shipments from Indonesia & Thailand. If you choose another Asian country such as Vietnam the fish are then sent to Thailand where they will be looked after by our partner until our next shipment

Shipments from other countries can also be undertaken on your behalf, but you will need to pay for the entire shipment, please contact us  for details 

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The first thing you need to do is choose your new pet

The best place to find sellers are on Instagram & facebook, if you need help with this please tell us what you are looking for in as much detail as possible 

The quickest way to make contact is by messaging us on WhatsApp our number is 07368 801 191

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In general there are some subtle differences between cultures for instance Thai sellers give you the actual price they want, you may get a discount if you buy wholesale quantities whereas Indonesian sellers will usually give you a higher price and you may be able to negotiate a discount again it will depend on quantities

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Please make sure that the price includes the cost of sending the fish to the exporters and includes the exporters handling costs, which is often referred to as "Shipping". Some sellers may tell you shipping is included, this is the costs within their own country and does not include import fees into the UK or Home Delivery

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Once you have chosen your pets

*You need to ask what size bags the seller will use - this is required so you can select it in our shop and pay the correct import fee

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The next thing you have to do is to place an order in our shop

1. Select the country which your new pet is coming from 

*Select the correct bag size- if the exact size is not listed then go up to the next size on the list

*Input the species name (Latin name)

*Input the sellers name 

*Adjust the Quantity tab to match your order 

Add  to Basket

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If you require Home Delivery then click "Continue Shopping" if not then checkout

 

2. Home Delivery Click to open

*Select the box size to suit your order

*Add to Basket

*Click on Checkout

 

3. Checkout

*Check your order

*Select the delivery option of your choice from the drop down box

 

We use PayPal to process your payments

You do not need a PayPal account 

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Now you have an Order Number

You must give to the seller to put on the packaging.

Our partner transhippers will not to accept animals without an order number.

We recommend you make one order for each supplier, even if they are on the same shipment so that it is easy to track everything individually 

You can add more orders to a shipment at any point up to the cut of date which is the Thursday of the week before the shipment 

 

When will your fish be exported?

Your order will be combined with lots of other orders by the exporters into a shipment 

For the latest shipping schedule please subscribe to our site or check our facebook page   ​​​​​​​

 

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ON ARRIVAL IN UK

On the day of arrival (this is usually a Wednesday) we attend the airport where we pay the import fees, handling fees and cargo agents fees etc.

Then on satisfactory inspection by government vets the shipment is released to us

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If you have ordered a full box they must be collected the same day,    we are more than happy to meet with you or your representative at Lymm Services (M6/M56 junction)

The collection of smaller orders must be on the same day but in

Warrington after 6.30pm by appointment,

We believe this is the best possible option as the fish get to their permanent home that same day with the least possible stress.

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Will I be kept informed?

We want every customer to be kept informed at every stage therefore we like to make chat groups either on WhatsApp +44 7368 801 191 or Facebook Messenger if you provide your profile name, the groups consist of you, us, the seller and the exporter 

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*You will be updated on the shipment date

*The seller can upload photos /videos of the fish and when they have packed them

*The exporter can update you and the seller if required 

*On arrival with us we will strive to upload a video to show that your order has arrived

*You can confirm the delivery address

*We can upload images of the fish at the packing stage

*We will also give you the tracking information

 

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We do not like to board fish here

Remember that they have not been fed for a number of days before the seller sent them out to our partners, this is good practise to stop the bag being polluted and the fish poisoning themselves

If we are asked to board them it means that they have to be acclimatised to our water conditions, which may be different from your own, depending how long you ask us to board them will depend if they can be fed, so obviously getting them into their new homes asap is the best practise 

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If you want animals to be kept by us for a short time please make contact asap to discus prices

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UK DELIVERY

We follow the IATA rules for packing animals

Fish will be packaged into a polystyrene lined box and a heat pack is added to ensure the temperature within the box does not fall below acceptable limits (Depending upon the species)

*additional heat packs can be added if required by arrangement 

Usual timetable

Wednesday shipment lands at Manchester Airport

Thursday courier collects the parcels from us

Friday customers receive their order

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SUMMARY

*Find the fish 

*Agree the price and pay the seller

*Pay the import fee and home delivery costs in our website shop

*Give the order number to the seller

*Confirm delivery details 

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Please do not hesitate to contact us for any help or advise 

WhatsApp +44 7368 801 191

Current Import Fees and Home Delivery costs can be found in the website shop

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