Important Order & Shipping Guidelines

Please read this carefully if you are buying fish from more than one supplier.

 

1. Check Your Shipping Routes

Before ordering, check our Partners Page to see if your chosen exporters use Direct or Indirect routes. Orders can only be combined if they land in the UK in the same shipment.

• Example 1 (Combined): 2 different Thai suppliers = 1 UK Home Delivery cost

• Example 2 (Separate): 1 Thai supplier + 1 Indonesian supplier (Direct Route) = 2 UK Home Delivery costs (They land on different dates weeks apart)

• Example 3 (Combined): 1 Thai supplier + 1 Vietnamese supplier + 1 Philippine supplier = 1 UK Home Delivery cost (Because Vietnam and the Philippines both transfer through Thailand, they arrive on the same shipment!)

 

2. How to Place Your Orders

To help us track your shipments accurately, please complete one separate order/import fee per supplier in our shop. This makes it much easier to track which supplier has fulfilled and sent your fish.

When checking out with multiple suppliers, select your options like this:

• 1st Order: Select the Collection option.

• 2nd Order: Select the Collection option.

• Subsequent Orders: Select the Collection option.

• Your Final Order: Choose the appropriate box size from the UK HOME DELIVERY OR COLLECTION section, then select your final delivery method at checkout.

 

3. Adding to an Existing Order

If you have already completed your final order but want to add another supplier's order later:

• If it fits in your existing box: Complete the new order/import fee, select the Collection option, and leave a note on the order quoting your original order number.

• If it will exceed your original box size: Please contact us directly before ordering so we can update and edit your shipment details.