Frequently asked questions
1.When do you have to pay by?
Orders have to be placed a minimum of 7 days before the scheduled shipment date
*We recommend that you place separate orders from each supplier
This makes it much easier for everyone to keep track of them
Why are there different dates advertised?
Each exporter may publish 3 dates,
1 Their registration deadline, the date the supplier has to register with them
2 Their deadline date by which the fish have to be with them
3 The shipping date, the actual day the plane takes off
*We publish the scheduled date that the plane is due to
land at Manchester Airport,
*Only when everything is booked will the status of the shipment change from scheduled to confirmed
*There are many reasons a shipments status does not change
from scheduled to confirmed here are a few examples:
A. No space on the flights for freight -
this sometimes happens during our summer holiday period
B. Strikes by airport/flight staff in either the UK or the country where the fish are coming from
C. Natural Disasters, flooding is much more common than it was previously
D. Wars and conflicts
E. Human error, no one is perfect and mistakes can happen
These are just some of things that can stop a scheduled date changing to a confirmed date
Some of these can obviously happen at the very last minute therefore even a confirmed shipment can change
These are the main reasons we can not confirm with you to which day to take off work to accept delivery, it is your choice to take time out of work
*We will not be responsible for any loss of income or holiday entitlement you may suffer due to an missed/delayed/cancelled delivery
Can I add to an existing order?
Yes, simply place another order in our shop anytime as long as it's at least 7 days before the scheduled date if it's not then please contact us for advice
If you are getting more fish on the same shipment you do not have to pay for UK Delivery again simply put them down for collection and in the notes put your original order number
My supplier is asking me for my order number, how do i get it?
Order numbers are automatically generated by our shop and you will receive it once you have completed purchasing our services
Why do I need an order number?
The Exporters have strict instructions not to accept any fish that do not have an order number, this was introduced to ensure that the fish being shipped is expected by you the customer and that you have been made aware of all the associated costs involved in importing a live creature
Can I combine my orders from different countries into one delivery?
Only creatures which are being shipped from the same exporter can be put into one box in the UK for delivery to you. We do not hold livestock here in the UK to be combined for your convenience, we ship them as soon as possible to you to minimise the transportation time which obviously reduces the amount of stress on the animals.
You may wish to read Multiple Transhipping Orders
What happens if I place an order here but my fish is not shipped to the UK?
We will refund the costs of an individual small fish under 70mm which has not been shipped to the UK
If we have incurred costs involved shipping larger fish or multiple small fish then we will not refund the fees as space would have been saved in the shipment and this space could not possibly have been allocated to another customer
When will I receive my fish?
Usually 2 days after the plane lands
example Wednesday plane lands
Thursday we repack and send out
Friday you receive delivery